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SHIPPING

SHIPPING METHOD and costs

You could select the shipping method according to your preferences, among the following ones:

 

* STANDARD

* EXPRESS

* PICK-UP

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Shipping costs are automatically calculated according to country we ship, delivery method and parcel weight. Standard delivery is free for orders over 100 EUR, Express delivery is free for orders over 200 EUR. 

 

All orders placed through the One Wolf online shop are subject to verification that can take up to 48 business hours. Once approved, the order is prepared and shipped. The customer is sent a notification e-mail or SMS with the tracking number of the shipment. A click on the link opens the page of shipping company, where it is possible to view the current shipping status. Once the order is placed, it is not possible to change the shipping address or the delivery method.

 

SHIPPING TIME

Average delivery times for the order (after receiving the shipment confirmation email) depend on the type of shipping method chosen:

 

* STANDARD

3-4 business days: Latvia

up to 8 business days: Estonia and Lithuania

up to 14 business days: other European Union countries

 

Standard delivery is carried out by EMS by Latvian Post. You can track your standard shipment here. In Estonia, Latvia, Lithuania you can request shipping by Omniva services, then as delivery address provide your parcel machine location

 

* EXPRESS

1-2 business days: available worldwide

 

Express delivery is carried out by DHL. We use DHL EXPRESS WORLDWIDE service a door-to-door delivery by the end of the next possible business day. You can track your express shipment here.

In Latvia Express delivery is carried out by Latvian Post or Omniva.

 

* PICK-UP

You can pick up your order at One Wolf Shop and Studio Lacplesa street 10, Riga during our business hours Monday to Friday 11:00 - 19:00. Contact phone +371 27859785.  

 

Orders may experience delays in shipping and delivery due to Latvian public holidays: January 1st, Good Friday, Easter and Easter Monday, May 1st, May 4th, June 24th, November 18th, December 24th, December 25th, December 26th, December 31st.

 

 

PRE-ORDER CAMPAIGN SHIPPING TIME

Pre-order campaigns are limited time offer campaigns, where we give chance to order garments from our next season collections. We start production of garment after receiving your order. Current AW2019/20 season pre-orders we accept until 22nd of April 2019 and execute by May 31st, 2019. After placing pre-order our personnel will contact you and will notify about more precise shipping time of your order.

 

COUNTRIES one wolf online store SHIP

EUROPE:  AUSTRIA, ANDORRA, ALBANIA, BELGIUM, BULGARIA, BOSNIA AND HERZEGOVINA, CYPRUS, CZECH REPUBLIC, CROATIA, DENMARK, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, GIBRALTAR, HUNGARY, ICELAND, IRELAND, ITALY, LATVIA, LITHUANIA, LIECHTENSTEIN, LUXEMBOURG, MONACO, MALTA, NETHERLANDS, NORWAY, POLAND, PORTUGAL, ROMANIA, RUSSIA, SWEEDEN, SWITZERLAND, SLOVENIA, SLOVAKIA, SPAIN, SERBIA, SAINT BARTHELEMY, TURKEY, UNITED KINGDOM.

 

AMERICAS: BERMUDA, BRAZIL, CANADA, CHILE, COLOMBIA, COSTA RICA, ECUADOR, GUADELOUPE, FRENCH GUIANA, JAMAICA, MEXICO, MICRONESIA, MARTINIQUE, PANAMA, PERU, UNITED STATES OF AMERICA, URUGUAY, VENEZUELA, SAINT MARTIN.

 

ASIA AND PACIFIC, AUSTRALIA: AUSTRALIA, HONG KONG, INDIA, FIJI, PALAU, INDONESIA, CHINA, JAPAN, KAZAHSTAN, MACAO, CAMBODIA, MALAYSIA, NEW ZEALAND, PHILIPPINES, SINGAPORE, SRI LANKA, SOUTH KOREA, TAIWAN, THAILAND, NEW CALEDONIA.

 

AFRICA AND MIDDLE EAST: BAHRAIN, EGYPT, ISRAEL, GHANA, JORDAN, KENYA, KUWAIT, MOROCCO, TANZANIA, NIGERIA, OMAN, QATAR, MAURITIUS, SAUDI ARABIA, SOUTH AFRICA, UNITED ARAB EMIRATES, NAMIBIA, ZIMBABWE.

 

If the shipping country is not listed, the Buyer should contact ONE WOLF by filling in the Online Contact Form. ONE WOLF will reply about shipping possibilities, times and costs to the respective country.