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RETURNS

RETURN POLICY

ONE WOLF would like to guarantee the highest level of customer satisfaction in terms of shopping experience and quality. If, for any reason, you are not satisfied with the order or if the products you have received do not meet the level of quality requested, you can return or exchange the purchased garment within 14 (fourteen) business days from the date you received your order. 

 

You must return the item(s) in the same condition in which you received them, with their original packaging. The right to return the product may be exercised exclusively by the customer and under no circumstances by the recipient of a gift.

 

If the items were made to your specifications, special limitied time orders like pre-order campaign, or are clearly personalized, you will not have the right to cancel your order.

 

HOW TO REQUEST SIZE or color CHANGE

In case you would like to change size or color of your garment, please inquiry about availability of exchange by sending request to e-mail online@onewolf.eu.

 

HOW TO REQUEST RETURN

To return goods send us information about your order date, item(s) you would like to return and the reason of the return to e-mail online@onewolf.eu.

All products must be intact and in new and unused conditions; moreover, the return instructions must be followed correctly. ONE WOLF will reimburse the return only if all these conditions are observed. 

 

reimbursement

Once ONE WOFL  has received the returned goods and checked that all the requirements have been met, a confirmation that the return has been accepted will be sent to you by e-mail. Refunds are issued on your bank account up to 30 (thirty) business days after confirmation of refund.

If the full order is returned, any standard shipping costs incurred at the time of purchase are refunded. If only part of the order is returned, however, the shipping costs are not refunded (if paid). Express shipping costs are non-refundable, both on partial or total return.

If buyer resides outside of the EU, import duties and taxes, which are levied once the goods reach the country of destination, are non-refundable.